When you buy a new or used mobile phone, there is a possibility that it may have system faults. If your mobile phone is new, these possibilities are reduced, although not excluded.
This can be caused by a number of factors, but can be fixed by expert technicians without having to change the phone and even by the equipment owners themselves.
There is also a possibility that the fault is in the Samsung phone’s internal system and is irreparable, although this is rare.
If your mobile phone is defective from the factory and because of this you cannot receive or make calls, the shop where it was purchased (if it is a new mobile phone) is obliged to replace the device with a fully functional one.
If it is a used mobile phone and the fault is irreparable, it will be the responsibility of the former owner to take responsibility for the mobile phone, unless there is a contract stipulating what to do in this type of situation.
Why can’t I receive or receive calls on my Samsung mobile phone?
We all agree that today’s Samsung phones have many more functions than just receiving and making calls. However, it is one of the essential basic functions that most of us buy a mobile phone for.
I find it a bit absurd that a Samsung phone can’t receive calls, it makes you think “that’s why I bought it”. But yes, there is a possibility that your Samsung phone was sold with a factory defect or simply has a problem that you can probably fix yourself.
One of the most common reasons is the wrong positioning of the SIM; to make sure the SIM is correctly placed, check the slot in the space where the SIM is placed and check that all the edges match. It is possible for the SIM to move out of place after the Samsung phone has been bumped or dropped.
Your phone may have more options in the system settings so you cannot receive or make calls. One of these is that you have call forwarding enabled. You can check this in your mobile phone’s settings, under the call option.
Possible reasons why you are not receiving calls on your mobile phone
There are many reasons why your mobile phone doesn’t receive calls you may not have noticed, but if it’s nothing serious, you can fix the problem yourself. That’s why we’ve brought you some of the most common causes of this problem. This way, you can check if everything is okay before calling a technician or operator.
The reasons why you can’t receive calls on your Samsung phone may also be the reason why you can’t make calls from the same phone. The possible causes of your Samsung mobile phone having problems receiving and sending calls are:
Check SIM card status
A common cause of not being able to receive phone calls on your mobile phone is a damaged SIM card. Although the phone never shows that it is not reading the card correctly, the best way to rule this out is to switch the phone off, remove the SIM card, wipe it gently with a cotton cloth and reinsert it.
If, when you switch on your phone, it starts working perfectly and you manage to receive calls, you don’t need to worry, because the SIM card probably wasn’t inserted correctly.
Disabling airplane mode
Switch airplane mode on and off. This may work when there is a slight lack of signal or when you are in “emergency call only” mode.
This is one of the most common mistakes, activating airplane mode is a habit that many people may have. Therefore, you need to know if this is the reason why you are not receiving calls. If you are one of those people who activate airplane mode without meaning to, deactivate it in the top bar of your mobile phone (airplane icon).
Check that you don’t have call forwarding turned on.
If at some point you decided to forward your calls and now want to return them to their original state, just change this in your phone settings. That way, when you set it up, you’ll be able to receive calls.
Check whether you have defined only a few contacts you can make calls to, or whether you have blocked all contacts. You can do this by checking your call and contact settings.